Returns & Exchanges

We do not offer refunds, only store credit. To be eligible for store credit, Items must be returned in unworn, unwashed and original condition. All sale items are final sale. No exchanges or return will be accepted on these items.

All eligible exchanges must be returned within 21 days from the order’s shipping date

To start the return/exchange process, please email us at returns@lsgdenim.com with the original order number and reason of return.

We may ask you additional question to process the return.

If the return is approved, a Return Merchandise Number(RMA) will be emailed to you. Store credit will only be granted once the item(s) has been received, inspected and approved by us as required by our policies.

Store credit will not be granted if the item is not in its original condition or does not match the information from your original request. You will also need to make arrangements to have it shipped it back to you.

Any merchandise returned without prior approval will not be accepted.

SHIPPING ON RETURNS

The customer is responsible for the shipping costs of the returned item, as well as a $20 CAD fee to ship out the new product.

Returns should be sent via domestic mail service (US residents use USPS). For U.S. and International returns, mark the parcel as “CANADIAN GOODS RETURN” on the customs forms.  Duties charged to LSG Apparel Inc. as a result of mislabelling or marking as a “gift” will be deducted from your store credit.  Parcels sent C.O.D. will be refused.

Please ensure all returned items are packed and sealed securely with the RMA number shown clearly on the outside of the package. We recommend using a courier service that provides a tracking number.

LSG Apparel Inc. is not responsible for any delay. damage or loss of return packages while in transit.

Once the return has been received and inspected, you will receive a return confirmation email. Any return, exchange or store credit may not be granted if the item is not in its original condition or does not match the information from your original request.

DEFECTIVE ITEMS

We stand behind the quality of our product. Items that are deemed defective within a reasonable time frame will be considered for an exchange if a proof of purchase is provided. Please email info@lsgdenim.com  with a detailed description of the problem along with all necessary photos.

RETURN SHIPPING ADDRESS

Attn: Returns

LSG Apparel Inc.
Suite 677
3545 32 Ave NE
Calgary, Alberta
Canada
T1Y 6M6